Patient Services Specialist - Larry Combest & Grand Expectations

Position Description

This position is responsible for ensuring the smooth operation of the clinic's patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Department

SON Combest Center Lbk

Major/Essential Functions

• Complete insurance verifications using the pre-visit Enterprise Task Management (ETM) system.
• Enters relevant patient data into the EHR( Electronic Health Record) system.
• Assist with opening and distributing mail.
• Assist with handling incoming checks and credit cards in preparation for deposits.
• Scan payments and deposit batches into the secured, identified School of Nursing(SON) server for the Combest.
• Receive and process medical record requests.
• Assist the supervisor in reconciling monthly batch reports.

Occasional Duties

Employees may serve as backup coverage for front office staff. Duties associated with this coverage include:

• Serving as the initial point of contact for patients.
• Handle all incoming calls, scheduling appointments, patient registration, collecting fees and payments, and reconciliation of monies in the cash drawer.
• Make reminder calls for patient appointments.
• Assist patients in completing forms.
• Assist the supervisor in generating data for reporting purposes.
• Cover evening & weekend.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

• Bilingual in English and Spanish, both verbally and non-verbally(writing).
• Prior work with practice management systems and electronic health record systems.
• Experience of HIPAA practices and release of information.
• Experience in verifying insurance such as Medicare, Medicaid, and all third-party carrier coverage.
• Multi-phone/call center experience.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.