Accounts Receivable Specialist

Our client in Danbury is seeking an Accounts Receivable Associate to join their financial administration team. This position is responsible for managing a portfolio of customer accounts and driving the timely collection of outstanding balances through proactive follow-up, account analysis, and cross-functional collaboration.

The ideal candidate will bring strong communication skills, attention to detail, and the ability to effectively manage aging receivables while maintaining positive customer relationships. This individual will take ownership of their portfolio by prioritizing accounts based on risk and exposure, resolving issues in partnership with internal teams, and escalating accounts as appropriate, all while adhering to established standards and timelines.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Review aging reports, prioritize accounts, and take action to reduce delinquency and overall exposure.
• Manage a portfolio of customer accounts and perform consistent, proactive outreach via phone and email to collect past due balances.
• Investigate and resolve account discrepancies, including short payments, unapplied cash, disputes, and billing issues.
• Partner with Sales, Billing, Cash Applications, and Customer Service teams to resolve account issues and drive payment.
• Provide customers with statements, invoice copies, and supporting documentation as needed.
• Assist customers with payment solutions, including payment plans, autopay enrollment, and customer portal usage.
• Proactively monitor accounts for credit risk and take ownership of escalation actions, including engaging Sales for account support and recommending credit holds or third-party referrals to leadership.
• Maintain clear, accurate, and timely documentation of all collection activity within the accounts receivable system.
• Ensure compliance with company policies, procedures, and documentation standards related to accounts receivable and collections activities.

Qualifications:

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent work experience will be considered.
• 1–3 years of accounts receivable, bookkeeping, finance, or related experience.
• Experience with accounting/ERP systems such as NetSuite, SAP, or similar platforms preferred.
• Experience with AR tools such as Billtrust, HighRadius, Versapay, or similar platforms is a plus.

Skills:

• Strong communication, negotiation, and follow-up skills.
• Ability to prioritize and effectively manage a high-volume portfolio.
• Strong problem-solving skills with the ability to identify issues and drive resolution.
• High level of attention to detail and accuracy.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to work both independently and collaboratively across teams.
• Strong organizational and documentation skills with a focus on accountability and follow-through.

Compensation

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