Business Operations Support Specialist

Position Background / Purpose of Role:

This position supports the business by contacting provider offices regarding invoices that have been paid but where medical charts have not yet been received. The role helps ensure timely chart retrieval and supports overall operational and compliance goals.

Team Information:

The candidate will work alongside the onshore invoicing team, which currently consists of 7 team members. The environment is collaborative, production-driven, and customer-service focused.

Top Responsibilities:

• Contact provider offices regarding outstanding chart requests and paid invoices
• Handle collection-style outreach professionally and efficiently
• Navigate Salesforce and reporting systems to document activity and updates
• Utilize Excel for tracking and reporting purposes
• Maintain strong productivity and follow-up metrics
• Provide excellent customer service during provider interactions
• Analyze and adapt to new processes quickly
• Manage daily outreach and follow-up activities independently

Ideal Candidate Background:

• Healthcare industry experience preferred
• Medical records retrieval or collection experience strongly preferred
• Call center or high-volume outbound calling background

Qualifications:

Required Skills/Attributes:

• Strong customer service and communication skills
• Prior call center experience
• Comfortable making outbound collection-style calls
• Strong Excel and system navigation skills
• Self-motivated and production-oriented mindset

Preferred Skills/Attributes:

• Friendly and professional communication style
• Ability to quickly learn and adapt to new processes
• Experience with Salesforce or similar CRM systems

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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