Director of Insurance Operations

We are looking for an experienced Director of Insurance Operations to lead and scale life and annuity operations in River Ridge, Louisiana. This position will shape operating strategy, strengthen execution across core business functions, and ensure day-to-day performance supports broader organizational objectives. The ideal candidate brings strong industry knowledge, sound business judgment, and the ability to build high-performing teams while improving service, compliance, and efficiency.

Responsibilities:

• Direct the operational strategy for the life and annuity business, aligning workflows, service delivery, and execution with company priorities.

• Guide and develop operations staff by setting clear expectations, coaching leaders, and promoting a culture centered on accountability and collaboration.

• Evaluate existing procedures, identify inefficiencies, and implement improvements that increase accuracy, speed, and overall operational effectiveness.

• Maintain adherence to regulatory standards and internal controls through routine reviews, audit readiness, and disciplined oversight of operational practices.

• Establish, track, and interpret performance indicators to measure results, highlight trends, and support continuous improvement decisions.

• Partner with teams such as underwriting, finance, marketing, and other business areas to ensure coordinated execution and dependable product support.

• Lead operational initiatives tied to business growth, including product implementation efforts, process redesign, and major operational enhancement projects.

• Oversee budget planning for the operations function, balancing resource needs with financial discipline and cost-conscious decision-making.

• Strengthen the customer experience by improving turnaround times, service quality, and consistency across operational touchpoints.

For consideration, please contact Mary Wood @ Robert Half 504-383-0743

Qualifications:

• 10+ years of relevant experience, including at least 5 years leading operations within the life and annuity insurance industry.
• Strong working knowledge of life insurance and annuity products, regulatory expectations, and current market developments.
• Demonstrated success managing teams and delivering measurable operational improvements in a regulated insurance environment.
• Strong analytical, problem-solving, and decision-making skills with the ability to use data to guide priorities and performance.
• Effective communication and relationship-building abilities across leadership, cross-functional teams, and operational staff.
• Experience with operational systems, reporting tools, and KPI-driven performance management.
• Bachelor’s degree in Business, Finance, Economics, or a related discipline.
• Certifications relevant to insurance or operations leadership are considered an advantage.

Compensation

$150,000.00-$200,000.00 Yearly

About Us

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