Posted Mar 19

Risk Systems Support Analyst Level 1 NAM Region

United States Full Time

RSS is a global unit that belongs to Global Production Assurance (GPA), CTO organization. This team stands as a Single Point of Contact and a One Stop Shop for users to escalate Training Queries, Exposure Investigations, Data Quality Investigations, Reports/Data Requests, Business Admin activities or Technology Issues related to ICG and CCB Credit and Operational Risk applications (Citrisk Approvals, Citirisk Credit, Citirisk Facility Management, Citirisk Comercial, Optima CRR, etc).

Risk Systems Support Analyst Level 1 will be responsible to operate as an Individual Contributor for RSS NAM team in Tampa, where the organization is building its capabilities as part of the global location strategy of CTO organization.

He/she will report to the NAM Risks Systems Support Team Leader and will collaborate with the Regional RSS teams.

This role will include the following responsibilities

• Resolve user problems by acting level 1 Analyst .

• Provide information by answering questions and requests as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of the systems. Where possible propose creative solutions or workarounds.

• Provide ad hoc/informal user training by identifying users requiring assistance with risk systems.

• Ensure all referrals are followed through to completion on a timely basis, with follow-ups occurring in accordance with published performance standards/service level agreements.

• Prevent recurrence of database and user problems by analyzing problem management records (FAQs/knowledge base). Update the knowledge base when issues are identified which need to be documented for future reference.

• Service customers by maintaining quality service and operations. Analyzing, defining, developing and providing results and anticipate trends in a timely manner.

• Contribute to team effort by accomplishing related results as needed.

• Escalate relative information by forwarding to RSS Team Leader if necessary.

• Prepare special reports as needed that are not readily available to the users by using the query tools available.

• Work with other team members if required to provide efficient and timely results.

• Develop analyze and interpret the data from the risk systems, making comparable analyses, recommending options and courses of action.

• Work closely with other parties such as GPA Production Support, FRI Project Mgrs or ETS when required to resolve issues.

• Prioritize, schedule and complete any other adhoc tasks as assigned by RSS NAM Team Leader.

• Ensure adherence of GPA objectives and strategies into day-to-day objectives for the team. Track operational processes to ensure high quality services are provided. Direct the organization towards continuous improvements and service delivery through automation, eliminating inefficiencies.

• Be result-oriented and willing to take ownership of engagements

• Contribute to team effort by accomplishing related results as needed.
• More than 1 year of experience in providing ongoing business support (ops or risk) is a must.

•Written and verbal fluency in English and Spanish languages required
•Knowledge of Investment Banking and Trading products
•Sound experience on Credit Processes and Risk Systems.
•Experience in Risk Management and/or Operations
•Competence in database application (Access, iSQL, Hyperion)
•Have a strong affinity for IT systems
•Strong problem solving and analytical skills
•Collaborative work style and ability to work with a variety of people/functional areas resulting in high quality and timely deliverables
•Ability to deliver high quality work under pressure
•Diplomacy and influence skills to build partnerships and succeed in complex initiatives.

Additional Application Instructions

When asked the "source" on the Citi's application site select "other" then type either "Hire Heroes USA" or "HHUSA" in the text box", this will allow Citi to ensure full consideration is given to all referrals

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