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Posted Mar 14
Facebook

Reception Associate

Menlo Park, CA, United States Full Time

Minimum Level of Education
High School/GED
EEO Statement
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.

Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.

The Reception Associate is the front facing customer service representative welcoming and greeting everyone. Ensuring the best possible Facebook experience for employees, visitors, and guests. The Reception Associate will report directly to the Facebook Associate Security Site Manager, and will interact and partner with the Facebook security contingent workforce. A Reception Associate seeks out information and builds knowledge of standard process and procedure and will exercise professional judgment. On a daily basis displays critical thinking and an ability to identify trends and patterns and champions the implementation of process change and new ideas.


Responsibilities

  • Welcomes employees, visitors, and guests to Facebook’s campus
  • Effectively utilizes the Visitor Management System (VMS) to ensure a smooth check-in process
  • Provides excellent customer service
  • Responsible for accommodating lobbies with high traffic
  • Responsible for support and execution of events and tours on campus
  • Provides general administrative and clerical support as required
  • Appropriately handles queries from employees, visitors, and guests
  • Receives and routes deliveries
  • Alert to unusual/suspicious activity and escalating or supporting appropriately
  • Responsible for supporting emergency response procedures
  • Arranges for ground transportation as needed
  • Attends regular team training and professional development
  • Responsible for identifying areas of program improvement, expansions of service to business partners, customer service improvements, staffing efficiencies, and other innovative industry changes
  • Additional projects, assignment rotations, and duties as assigned

Minimum Qualifications

  • 1+ years of experience in a fast paced, customer service oriented position
  • Computer skills, specifically in MS Office Suite and Web
  • Organizational and task prioritization skills
  • Customer service skills
  • Must be able to work within a team and/or independently
  • Communication skills


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