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Urgent!
Posted Mar 14

Level 1 Help Desk Agent - Must have SECRET security clearance and an A+, SEC + OR Network + certification”

Salt Lake City, UT, United States Full Time

Minimum Level of Education
High School/GED
Security Clearance
Secret
EEO Statement
Unisys is an Equal Opportunity Employer (EEO). M/F/Disabled/Veterans.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical.

We work with many of the world’s largest companies and government organizations to secure and keep their mission critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments.

Unisys is currently hiring in the Salt Lake City area for our service desk!

Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues.

This is an excellent opportunity that provides plenty of growth potential with fantastic on-the-job learning and mentorship. Unisys also offers Medical, Dental, Vision, 401K, and Tuition Reimbursement benefits from day ONE for all full time employees (day 61 for PT Employees). Our center will be open 24/7/365, we offer flexible shifts (which may include evening, overnight and weekend opportunities).

Job Responsibilities:

  • Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.
  • Assists with navigating around application menus, may be required to remote into customer's computer.
  • Troubleshoot network connectivity issues, working with remote employees on a corporate network.
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
  • Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.Skills and Experience Needed:
  • High School Diploma or equivalent required.
  • Security Requirement – Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire.
  • Previous computer technical support preferred.
  • Must possess current CompTIA A +, CompTIA Network+ or CompTIA Security+ certification.
  • Security+, MCP, Dell or other industry identified certifications are preferred.
  • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
  • Understanding of Active Directory to unlock and reset passwords.
  • Proficient with troubleshooting all Windows Operating systems.
  • Ability to troubleshoot and resolve email issues, specifically MS Outlook.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

Do you have what it takes to be mission-critical? Apply Now.Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com. Unisys is an Equal Opportunity Employer (EEO). M/F/Disabled/Veterans.

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